Free shipping details
- Free shipping orders will be shipped via (4-8 business days) shipping. Tracking information will be available 48 hours after the package ships.
Note: While some free shipping orders may take up to 8 business days to arrive, most should arrive sooner. - International orders are not eligible for free shipping.
Important shipping information
- Neube CANNOT ship orders to PO boxes.
- Neube does not ship to freight forwarders or hotels.
- For shipping addresses in remote locations, actual delivery may take longer than the shipping method indicates. For example, the two business day delivery option may actually take up to 4 business days, depending on location.
Shipments outside Malaysia
Rates for Malaysia and international customers will vary. For additional information on Malaysia and international orders, please see our guide to international shipping.
Tracking your shipment
When Neube ships your order, we will e-mail you a tracking number that you can use to track your package through DHL, FedEx or GDex. Depending on when the delivery company picks up your package at Neube, this tracking number may not be entered into their system until the next business day. That means if your order is shipped late Friday afternoon or on Saturday, they may not scan your package until Monday, and your tracking number may not work until then.
For additional information about a particular shipping method, please see www.dhl.com , www.fedex.com, or www.gdexpress.com