If you encounter any problems with the installation, configuration, or performance of Neube products, we suggest checking out our SSD FAQs as they have proven helpful for most of our customers in resolving such issues. However, if you still face any challenges, do not hesitate to reach out to our support team for assistance.

For refunds and warranty replacements, resellers and distribution partners should get in touch with their sales representative.

If you suspect that your product has been damaged during transit, please reach out to us via our Contact page to call or chat with us. We will promptly send you a replacement.

Certainly, our product warranties are valid for products sold by authorized resellers, and we will replace them as per our warranty policy. However, please keep in mind that a proof of purchase and, specifically for SSDs, may be necessary before a return authorization can be granted.

If the reason for the return is not due to a Neube error in your order, you are accountable for the return shipping cost to Neube at your own risk and expense. It is advisable to insure the shipment or use a method that allows package tracking, as Neube is not liable for any lost or damaged products during transit.

However, we will send you a replacement product covered under our warranty terms, and the shipping expenses will be borne by Neube. Nevertheless, any duties and taxes on the replacement product sent by Neube will be your responsibility.